Research Operations Executive

About Indeemo

Indeemo is a scaling, research technology company on a mission to empower positive impact through empathy.
We do this by blending the best of mobile, video and AI technologies to help Market Researchers and Experience Designers remotely research what really matters to their users and customers.
Our SaaS platform is used for Market Research, UX/CX and Healthcare Research across the globe by clients ranging from Research Consultancies to Startups to Global Brands.

Who you are

You are a proactive Research Operations professional with direct experience in coordinating, planning, managing, supporting or running qualitative research or exploratory UX research projects.
A warm, polite, professional person who genuinely cares about the customers you support and always goes the extra mile.
You are a multi tasking ninja who constantly prioritises your tasks based on your must-dos and is comfortable managing multiple tasks, projects and customers at the same time.
You pride yourself on your responsiveness and on delivering an unforgettable customer experience that consistently exceeds client expectations.
You appreciate the fact that having your customers back when they are at their most stressed is what builds relationships for life.

Your Day to Day

You primary focus will be on actively managing the coordination and setup of research projects that take place on our platform.
This will involve you managing a pipeline of projects and liaising with Customers, Sales, Account Management, Customer Success and Customer Support teams to ensure all projects are properly scheduled, resourced, set up, successfully executed and concluded.
You will liaise with our clients to coordinate project planning which will include advice on recruitment / screeners, you will coordinate the design and preparation of Research Task Lists (discussion guides), previewing task lists (and liaising with both clients and sales on same). You will ensure projects are submitted on schedule for set up, you will set up up projects, clarify any errors and communicate with clients regarding all apsects of activating and running research projects,
You will prepare quotations / statements of work where required and will liaise with our finance team and with clients as required to support billing / pricing inquiries.
You will assist clients with onboarding (including coordinationg POs, quotations, statements of works, logins etc) and training (demos vis screen share etc).
You will troubleshoot client issues and respond to client queries,.
You will actively monitor projects to identify if the research is going well or not and liaise with the sales team or with the client to proactively intervene with advice on how to improvement and engagement.
You will be responsible for all aspects of Project Operations including access management, ending fieldwork and assisting clients with data exports, data deletion.

What You’ll Need to Excel in this Role

3+ years of experience in a Research Operations or Market Research Project Management experience in a consultancy environment.
Experience in a qualitative research methodologies preferred.
A positive attitude, a genuine sense of care when it comes to solving customer issues
Excellent English verbal /written communication, multi-tasking and project management skills
Confidence when dealing with software applications, a critical thinking mindset and the ability to quickly triage and troubleshoot customer issues
Attention to detail, strong multi tasking capabilities and the ability to continuously prioritize tasks
Proficiency in MS Office applications
Experience working with Helpdesk and CRM software essential and with research platforms beneficial.
A flexible, resourceful, action oriented work ethic and the ability to quickly adapt to a fast paced, constantly evolving work environment.
Available to work later shifts (2.00 pm – 10.00 pm) one day per week and provide weekend cover one weekend per month

Our Hybrid Approach to Work

We adopt a hybrid approach to work. Your first 3 months in the role, you will be required to be on-site at our offices in Blackpool 4 days per week – Monday to Thursday. Once you have completed 3 months with the team, you will have the option for hybrid working which currently consists of 3 days at home and 2 days in our office.

Life at Indeemo

At Indeemo, you get to join a diverse team of extra milers who are obsessed about delivering an intuitive product and an unforgettable customer experience.
We value action over talk, collaboration over individualism and progress over perfection.
We care about our work and we look always after each other.
We know that what we each contribute on a daily basis has a direct, positive impact on the lives of the people who benefit from the research we empower.
We never forget our duty of care when it comes to protecting the privacy of our users and customers.
Aside from a competitive salary, health insurance and the opportunity to join our company’s share options scheme, you’ll get to join a world class team with an amazing culture and exceptional work ethic.
If you love being challenged and properly engaged, if you are keen to grow and thrive in an environment of continuous improvement, if you are resourceful, flexible and comfortable evolving in a fast-moving technology and customer centric environment, then there is limitless opportunity here for you to grow.
If you think this position would be a good fit click ‘Apply Now’.

We look forward to hearing from you.