Research Strategist

Who We Are

Recollective is the world’s leading online qualitative research platform. Over the past decade, we’ve worked with some of the largest and most ambitious organizations to help them engage with their target audiences to gain valuable and actionable insight.

With an award-winning suite of powerful research functionalities supported by highly skilled in-house research and service professionals, Recollective makes it easy for our customers to conduct their research online. Whether as a fully customizable DIY solution or implemented with the support of our growing network of global service partners, Recollective is in use at thousands of organizations around the world.

As a fast growing tech company located in Ottawa, Canada, we have very ambitious goals and we’re not slowing down. We like to dream big, get things done and have fun while doing it. Interested? Apply today!

Find out more about us and our story here!

Scope of the Role

Are you a qualitative researcher who loves using different online technologies to conduct your studies in new and innovative ways? If so, this role could be for you…

Recollective is looking for a Research Strategist to join our growing Research Services team. While Recollective doesn’t conduct research on behalf of our customers, the Research Services team uses our in-house research experience and skills to enable our customers to do more using Recollective.

The right candidate is a tech-savvy qualitative researcher who is looking to shift their career focus to helping others expand the way they use technology to successfully conduct research online.

Role Responsibilities

As a Research Strategist, you will function as a liaison between Recollective and its customers to help provide support and guidance through a variety of services, including but not limited to:

– Research Consultation: Provide expert guidance and recommendations on how customers can approach their research objectives using Recollective
– Guide Reviews: Review screeners and activity guides, optimizing for online community participation, engagement and insight generation
– Custom Training: Provide expert research guidance on how to successfully set up and manage research projects using the Recollective platform through live training sessions and workshops

In this role you will:

– Help establish new processes and procedures related to Recollective’s Research Service offerings
– Help create best practice webinars and deliver those sessions to support customers and prospects (pre-recorded or live)
– Support the updating and expansion of Recollective’s pre-recorded training webinars
– Assist or support in the development and execution of internal research projects, when applicable
– Support Customer Enablement, Research Services or other company initiatives as required
– Contribute to Recollective’s growing library of customer-facing marketing content and resources, as needed

Required Skills and Experience

– 3-5 years of experience working in the market research industry (outside of University/Internships)
– Knowledge of marketing research, qualitative methodologies and online data collection is essential
– Demonstrated capability for running online qualitative studies and communities
– Experience programming an online qualitative platform
– Ideally has first-hand experience running online qualitative projects using Recollective or other online qualitative platform(s)
– Outstanding customer service skills with strong attention to detail
– Strong project management and organizational skills
– Excellent written and oral communication skills, with a demonstrated ability to work with senior individuals across a wide range of industries
– Ability to pivot and adapt to changing organizational demands
– Ability to work independently and effectively manage competing priorities
– Degree or diploma in a research-related field is considered an asset, but not required

Location

This position is open to all applicants located in Canada, although strong preference will be given to those located in Ottawa or in an Eastern or Atlantic Time Zone.

We offer supportive and flexible work arrangements to all our employees – a mix of in-office and virtual.

Take a 3D tour of our beautiful, new head office in downtown Ottawa (World Exchange Plaza).
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What We Can Offer You!

When you join Recollective, you become part of a friendly, welcoming culture that we are particularly proud of. Choose to build your career with us at Recollective and here’s what you can expect…

– We communicate constantly, openly and honestly; our CEO hosts company-wide meetings twice per week and candidly shares important business updates
– We do what’s right for our customers and then some so they come back and bring friends
– We have fun doing serious work
– We seek new ways to grow the company and each other
– We embrace flexibility, fairness and equality
– We learn and get better from every experience
– Competitive compensation
– Superior health benefits (Health, dental, vision etc.)
– RRSP matching and much more
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Recollective is an equal opportunity employer and welcomes applications from all qualified individuals including women, Indigenous peoples, people with disabilities and racialized people, people from gender and sexually diverse communities.

We want to be sure that everyone is able to participate fully and equally in our selection process. If you are selected for an interview, please let us know if you require any special accommodation.

We would like to thank all applicants for their interest in our company, however, only those candidates selected for an interview will be contacted by our Talent Acquisition team.